Refund Policy

We want you to be fully satisfied with your purchase. If you’re not completely happy, we offer a 30-day return policy from the date your order is delivered.

Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. For hygiene reasons, sealed health or personal-care items cannot be returned once the seal has been opened.

How to Start a Return
To request a return, please contact us at support@activeheal.co with the subject line “Return” and your order number. We’ll respond with the return address and further instructions. Returns sent without prior contact cannot be processed.

Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [24 hours / 3 business days]. Original shipping charges are non-refundable.

Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 24 hours of delivery with photos, and we’ll make it right at no cost to you.

Late Returns
Return requests submitted more than 30 days after delivery cannot be accepted.

Contact
If you have any questions about returns or refunds, reach us at support@activeheal.co .