Shipping and Delivery
Order Processing
All orders are processed within 48 hours of purchase (Monday–Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order has shipped.
Shipping Times
- United States: 5–10 business days
- Canada: 5–10 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your selected shipping method. [Express shipping available for an additional fee / Free standard shipping on all orders — passe das an dein Setup an.]
Order Tracking
Once your order ships, you’ll receive a tracking number by email so you can follow your delivery. You can also track your order anytime on our “Track Order” page.
Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us at support@activeheal.co and we’ll help resolve the issue.